Shipping & returns

Your satisfaction is our number one priority. If you are not satisfied with your purchase, you may return the item within 5 days of receipt of your order for an exchange or store credit less shipping if applicable.

Returns can take up to 10 business days from receiving a return to process. Before returning the item, please contact us at (757) 468-4011 and let us know what item you are returning and why. A Return Authorization Number (RAN) will be issued. It is important that you make note of this number to include with your return.

How the return policy works:
  • All tobacco products must be unopened in the original packaging and cellophane. The seal must be unbroken on any merchandise purchased. This includes boxes of cigars purchased or samplers, packs and non-cigar tobacco.
  • Returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers.
  • Please keep the original packaging and any accessories to return with the item and do not return any cut or smoked cigars, as this may affect your refund.
  • Lighters, Pipes and other merchandise must be unused at the time of return. We will not accept any lighters that have been filled or used prior to being returned.
  • If you fail to return merchandise within the given time frame or without an RAN, we may deny credit or issue a 15% re-stocking fee.

 

We do our best to provide you the best products in perfect condition. Shipments are inspected and double checked by our staff for accuracy and quality. Should you experience any problems, please contact NAME HERE, COO of Smoke Shack (757) 468-4011.